Refund Policy
A day begins and ends with your attitude. If not, ask me for a refund.
Terms & conditions
In general terms our Refund policy is: If you rent a program and watch it online you cannot request a refund. Also if you purchase a program and download it to your computer you are not entitled to a Refund.
My online purchase program won’t play or shows an error.
If your online program buffers, lags, or doesn’t play correctly, these troubleshooting solutions can help with most playback issues and errors.
If your online video still doesn’t play correctly, play it in a different app or on a different device.
Fix problems watching a Documentary Video.
- Make sure your computer is up to date.
- Close and re-open the web browser
- Restart your device.
- Once the system restarts,
- Check your internet connection and try replaying your Online Video.
Try to watch your program on Google Chrome. If you can’t use Chrome or still have trouble, try the steps below.
- On your computer, refresh or restart your Internet browser.
- If you use a slower Internet connection, try to close other browsers, tabs and applications. You can also restart your modem or router.
- For non-Chrome browsers, try to lower your video resolution. In the lower right of the video player, click Settings
720p or Auto. - Use an Ethernet cable to connect your device to the internet.
- Change your connection settings to use a wired connection instead of Wi-Fi.
- Replay your program.
720p or Auto.Fix problems with a damaged Zip File.
When you buy a documentary and download the ZIP file, the file may not have been downloaded correctly and may have decompression problems. Redownload the file by deleting the previous one and try to decompress the file again. If you still have problems, please contact us so we can send you a new link. If the compressed file does not download, please check your internet connection and try again.
